Frequently Asked Questions

Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure,here it is why:-

1. We at Simpledolphin have choosen Comodo SSL Certificate(which gives maximum protection towards customer data), because we put customer security at highest priority

2. Any data you submit to this website over a https connection will be securely encrypted with the strongest available algorithms.

How Long Will it Take To Get My Package?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-5 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

How Do I Track My Order?

You can find the tracking information for orders Fulfilled by Simpledolphin in the Track My Order section. To check the tracking status of your order, follow the steps given below: Go to Track My Order. Fill the Order ID and Billing Email that you wish to track and Click on Track Button.

Do I Need A Account To Place Order?

Having an account is not essential as you can select Checkout as Guest to complete an order without logging in. Any orders placed as a guest require you to manually enter your address and payment information and will not be saved for future reference.

Therefore we recommend you to create an account for easy checkout.

Some More Important FAQ

This Agreement was last modified on 01 July 2018.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How Do I Place an Order?

To order from simpledolphin:

  1. Visit the product detail page for an item you wish to buy.
  2. Tap Add to Cart.
  3. When you've finished adding items to your cart, tap the Shopping Cart icon.
  4. If you need to edit the items in your Cart, tap Save for later or Delete next to the item in the Cart.
  5. Tap Proceed to checkout and follow the on-screen instructions.
  6. Review your order information and tap Place your order to complete your purchase.
You'll see an order confirmation screen when your purchase has been completed.

How Should I to Contact if I Have Any Queries?

Please feel free to contact us if you need any further information by sending us an email at [email protected]

Where is my Stuff?

Shipped: Your item has begun its journey to your home. 

Processing: We're getting your order ready to mail. As soon as it ships, we'll send you a confirmation email.

Pending Return: We are still waiting to receive your item.

Returned (Awaiting Refund): We are processing your refund and will get it to you as soon as possible.

Return Complete (Refund Processed): Your return is finished and we've processed your refund!

Replacements/Parts Ordered: We got it! Your replacements have been ordered.

Replacements/Parts Shipped: Your replacements/parts have shipped!

Refused (Return Pending): You refused your item. We're just waiting to receive it. We're sorry this wasn't what you wanted.